FAQ

Frequently Asked Questions (FAQ)

Welcome to the MYRich Pickles FAQ section. Below are the most common questions customers ask about our products, orders, shipping, and payments.

1. What products do you offer?

We offer high-quality non-veg pickles including:

  • Boneless Chicken Pickle

  • Mutton Pickle

  • Prawn Pickle

  • Fish Pickle

  • Special/Seasonal Pickles

  • Combo Packs

2. Are your pickles freshly prepared?

Yes. We prepare pickles in small, controlled batches to ensure consistent taste, hygiene, and freshness.

3. Do you use artificial colours or preservatives?

No. Our products are made using natural spices, premium oils, and zero artificial colours.

4. How long is the shelf life?

Our pickles have a shelf life of 6–9 months when stored properly.
Always use a clean, dry spoon and keep the jar tightly closed.

5. How do I store the pickles?

Store in a cool, dry place.
Refrigeration is optional but helps maintain long-term freshness.

6. What payment methods do you accept?

We accept all secure online payments through Razorpay, including:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Mobile Wallets

7. How long will delivery take?

Delivery usually takes:

  • 2–5 days for cities

  • 5–7 days for towns & rural locations

Delays may occur due to courier or weather conditions.

8. Is Cash on Delivery (COD) available?

If you want, I can write COD rules.
(Just tell me YES COD UNDALI or NO COD VADADU.)

9. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking link by SMS or email.

10. Do you accept returns?

Since our products are food items, we do not accept returns.
However, we offer replacements for:

  • Damaged products

  • Wrong item received

  • Missing items

11. What if my pickle jar arrives damaged?

Please contact us within 24 hours with clear photos/videos.
We will arrange a replacement immediately.

📧 Email: customercare@myrichpickles.com
📱 WhatsApp: +91 7207481919

12. How do I contact customer support?

You can reach us through:

📱 +91 7207481919
📧 customercare@myrichpickles.com

13. Where is MYRich Pickles located?

My Rich Pickles
D.NO. 90-1-4, I.L.T.D Alcot Gardens,
Rajahmundry, E.G. District,
Andhra Pradesh – 533101

14. Do you offer wholesale or bulk orders?

Yes! We provide bulk, reseller, and distributor orders.
Contact: customercare@myrichpickles.com